Refund & Cancellation Policy
At Nyxel (owned by Aman Tomar), we aim to provide a seamless shopping experience. Please read our policy regarding order cancellations, returns, and refunds below.
1. Order Cancellation
Before Dispatch: You can cancel your order free of cost before it is shipped by reaching out to our support team.
After Dispatch: Once your order is dispatched (usually within 24 hours), it cannot be canceled directly. You can decline the delivery upon arrival or initiate a return after receiving the package.
2. 10-Day Return Policy
We offer a 10-day return window starting from the date your order is delivered.
To be eligible for a return:
The item must be unused, unwashed, and in its original condition.
Original brand tags, packaging, and invoices must remain intact.
3. Return Process
Contact our support team with your Order ID and the reason/photos of the product.
Once approved, a return pickup will be scheduled from your delivery address.
4. Refund Terms & Process
Inspection: Refunds are initiated once the returned product passes quality verification at our warehouse.
Online Payments (UPI, Cards, NetBanking): The refund amount will be credited back to your original payment method within 5 to 7 business days after approval.
Cash on Delivery (COD): For COD orders, you will be requested to share your bank account or UPI details for a direct bank transfer.
Non-refundable Charges: Original shipping fees (if applicable) are non-refundable unless the return is due to a damaged or incorrect product sent from our end.
5. Non-Returnable Items
Items marked as final sale or specific hygienic products (if applicable to your inventory) cannot be returned or exchanged once opened.